Ordering
Customer service and order processing personnel are available between 7:30 am – 5:30 pm CST Monday through Friday, and can be reached by calling 1-800-374-2739.

Brewers Supply Group West
3624 Munster Ave, Units D-E
Hayward, CA 94545

Brewers Supply Group Pacific Northwest
Building #45, Suite #200
3301 SE Columbia Way
Vancouver, WA 98661

Brewers Supply Group Mountain West
4959 Kingston Street
Denver, CO 80239

Brewers Supply Group Midwest
800 West First Avenue
Shakopee, MN 55379

Brewers Supply Group East
312 Connell Highway
Newport, RI 02840

Please note: We support the Home Wine & Beer Trade Association. Therefore, we support wholesalers and retailers and do not sell directly to clubs or individuals.

Pricing
All prices are F.O.B. warehouse

We reserve the right to change prices without prior notice.

All malt products are available in whole kernel or milled / mash-ready. An additional 1 - 5 days may be needed to mill products.

Credit
A Credit application with a bank authorization must be completed in order for credit to be established. Failure to comply with credit terms may result in revocation of credit privileges. All dealings between parties shall be governed by and interpreted in accordance with the laws of Minnesota. In the event the account is placed for collection, customer agrees to pay the collection fees of 25% of amount owed.

For new customers, please allow 1 - 3 business days for credit approval upon receipt of completed credit application. Prepayment may be required.

Past due payments must be received before new orders can be released for delivery.

Prepayments
There are several payment options for our prepay customers:

• Credit Card
• Wire Transfer
• Check
• Money Order

Freight
Freight terms are prepaid and charge, unless otherwise instructed.

The following items need to be requested at the time of order and may have an extra charge:

• Specific delivery dates and times
• Liftgate
• Pallet Jack
• Call first
• Driver notification of hand-unload
• Extra hose (bulk shipments)

Discount programs are established with numerous LTL (less than truckload) carriers. A carrier with the best rate for shipping destination will be assigned, unless otherwise indicated.

Receiving Bagged Malt
Before signing the shipment Bill of Lading, each bag and / or pallet must be inspected. Look for torn or broken bags and insure every bag and pallet is accounted for. You can reference the pallet contents sheet attached to each pallet.

If any problems arise:

• First, please note how many bags were shorted, broken, or any other circumstances on the Bill of Lading before signing.
• Call the Brewers Supply Group warehouse from which you placed your order within 72 hours to report any issues.
• Please make sure any employees involved in unloading malt follow this procedure.

Receiving Bulk Malt
To ensure the best quality of malt, we suggest the following:

• Ask the driver for documentation of the trailer pre-load cleanout.
• Inspect condition of malt and trailer before unloading.
• Insist upon a slow and steady load-out of malt into silo.
  (Malt should not be loaded out at a rate greater than 4 psi.).
• The Bill of Lading should not be signed until malt is fully unloaded and inspected. The driver is required to note the unload pressure and unload time before it is signed by the receiver. Problems should be noted on the Bill of Lading.
• If you have any questions at the time of unloading, don’t hesitate to call us. The driver must wait if you have any concerns.

Malt Storage
All grain suppliers do their utmost to provide a product that is insect free. However, once the product leaves their plant or warehouse, it is beyond their control. We recommend the following preventive measures:

• Inspect the malt area at regularly scheduled intervals. This is of particular importance when the room temperature is above 64° F.
• Malt should be stored in a clean, cool, dry area.
• To reduce the likelihood of insect activity, you may choose to fumigate periodically.
• For best results, we recommend using all milled products within 3 months and all whole kernel products within 6 months of receipt.

Malt Analysis

• We also fax the malt analysis for bagged product upon request.
• Bulk load reports are automatically faxed without request.